Accommodation Terms and Facility Use Terms

Article 1 (Scope of Application)

1. Accommodation contracts, facility use contracts, and contracts related thereto concluded between the Company and customers shall be governed by these Terms, and matters not provided for in these Terms shall be governed by laws and regulations, etc. (meaning laws and regulations or matters based thereon; the same shall apply hereinafter) or by generally established customs.
2. When the Company has agreed to a special arrangement to the extent that it does not violate laws, regulations, and customs, such special arrangement shall take precedence notwithstanding the provisions of the preceding paragraph.
3. Of these Terms, the provisions of Chapter 2 apply to Accommodation Facilities and the provisions of Chapter 3 apply to Day-Trip Facilities, respectively. The provisions of Chapter 1 and Chapter 4 apply in common to all facilities.

Article 2 (Definitions)

In these Terms, the following terms shall have the meanings set forth below.

• (1) "Guest" means a person who has concluded or seeks to conclude an accommodation contract at an Accommodation Facility.
• (2) "User" means a person who has concluded or seeks to conclude a facility use contract at a Day-Trip Facility.
• (3) "Customer" collectively refers to Guests and Users.
• (4) "Accommodation Contract" means a contract whose purpose is to stay in a guest room of an Accommodation Facility.
• (5) "Facility Use Contract" means a contract whose purpose is to use a Day-Trip Facility.

Article 3 (Application for an Accommodation Contract)

1. A person who intends to apply for an accommodation contract at an Accommodation Facility shall notify the said Accommodation Facility of the following matters.
   • (1) Name of the guest
   • (2) Date of stay and estimated time of arrival
   • (3) Accommodation charges (in principle, based on the basic accommodation charge in Appended Table No. 1)
   • (4) Other matters that the Company deems necessary
2. If a guest, during the stay, requests to continue the stay beyond the date of stay set forth in item 2 of the preceding paragraph, the Company shall treat such request as a new application for an accommodation contract at the time the request is made.

Article 4 (Establishment of the Accommodation Contract, etc.)

1. An accommodation contract shall be established when the Company accepts the application referred to in the preceding article. However, this shall not apply when the Company proves that it did not accept the application.
2. When an accommodation contract has been established under the provision of the preceding paragraph, the guest shall pay, by the date designated by the Company, an application fee determined by the Company up to the basic accommodation charge for the accommodation period (or for 3 days if the period exceeds 3 days).
3. The application fee shall first be applied to the accommodation charges ultimately payable by the guest, and when a situation arises to which the provisions of Article 7 and Article 19 apply, it shall be applied in the order of the penalty fee followed by the compensation for damages; if any balance remains, it shall be refunded at the time of payment of charges under the provision of Article 13.
4. If the application fee referred to in paragraph 2 is not paid by the date designated by the Company pursuant to the provision of that paragraph, the accommodation contract shall lose its effect. However, this applies only when the Company has notified the guest accordingly upon designating the due date for payment of the application fee.

Article 5 (Special Arrangement Not Requiring Payment of the Application Fee)

1. Notwithstanding the provision of paragraph 2 of the preceding article, the Company may, after the establishment of the contract, agree to a special arrangement not requiring payment of the application fee referred to in that paragraph.
2. When, upon accepting the application for an accommodation contract, the Company did not request payment of the application fee referred to in paragraph 2 of the preceding article and did not designate the due date for payment of such application fee, it shall be treated as having agreed to the special arrangement referred to in the preceding paragraph.

Article 5-2 (Request for Cooperation with Infection Prevention Measures at the Facility)

The Company may request a person who intends to stay to cooperate as provided in Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

Article 6 (Refusal to Conclude an Accommodation Contract)

The Company may refuse to conclude an accommodation contract in the following cases. However, the provisions of this article exhaustively list the grounds for refusal of accommodation under Article 5 of the Inns and Hotels Act, and are not intended to refuse accommodation in cases other than those listed in that article.

• (1) When the application for accommodation does not conform to these Terms.
• (2) When there are no available guest rooms due to full occupancy.
• (3) When the person who intends to stay is deemed likely to engage, in connection with the accommodation, in conduct that violates the provisions of laws and regulations, public order, or good morals.
• (4) When the person who intends to stay is deemed to fall under any of (a) through (c) below.
  • (a) An organized crime group as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an "organized crime group"), an organized crime group member as defined in item 6 of the same article (hereinafter referred to as an "organized crime group member"), a quasi-member of an organized crime group, a person related to an organized crime group, or any other antisocial force
  • (b) When the person is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
  • (c) A corporation that has, among its officers, a person who falls under the category of an organized crime group member
• (5) When the person who intends to stay has engaged in speech or conduct that causes significant inconvenience to other guests.
• (6) When the person who intends to stay is a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, item 2 of the Inns and Hotels Act (hereinafter referred to as a "patient, etc. of a specified infectious disease").
• (7) When a violent demand is made or a burden exceeding a reasonable scope is requested in connection with the accommodation (excluding cases where the person who intends to stay requests the removal of social barriers under Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of the Elimination of Discrimination on Grounds of Disability (Act No. 65 of 2013; hereinafter referred to as the "Act on the Elimination of Discrimination against Persons with Disabilities")).
• (8) When the person who intends to stay has repeatedly made, to the Company, a demand specified in Article 5-6 of the Ordinance for Enforcement of the Inns and Hotels Act as one whose implementation imposes an excessive burden and is likely to significantly impede the provision of accommodation-related services to other guests.
• (9) When accommodation cannot be provided due to natural disasters, facility malfunction, or other unavoidable causes.
• (10) When falling under any item of Article 5 of the Shizuoka Prefecture Inns and Hotels Act Enforcement Ordinance.

Article 6-2 (Explanation of Refusal to Conclude an Accommodation Contract)

A person who intends to stay may request the Company to explain the reason when the Company refuses to conclude an accommodation contract pursuant to the preceding article.

Article 7 (Guest's Right to Cancel the Contract)

1. A guest may cancel the accommodation contract by notifying the Company.
2. When a guest cancels all or part of the accommodation contract due to causes attributable to the guest (excluding the case where the Company has, pursuant to Article 4, Paragraph 2, designated the due date for payment of the application fee and requested its payment, and the guest cancels the accommodation contract before such payment), the Company shall receive a penalty fee as set forth in Appended Table No. 2. However, in the case where the Company has agreed to the special arrangement under Article 5, Paragraph 1, this applies only when the Company has, upon agreeing to such special arrangement, notified the guest of the obligation to pay a penalty fee in the event the guest cancels the accommodation contract.
3. If a guest fails to arrive by 20:00 on the day of stay without notice (or by the time 2 hours past the estimated time of arrival if such time has been specified in advance), the Company may treat the accommodation contract as having been cancelled by the guest.
4. In the case where the contract is deemed to have been cancelled under the provision of the preceding paragraph, if the guest proves that the failure to arrive without notice was due to the non-arrival or delay of public transportation such as trains or aircraft, or other causes not attributable to the guest, the penalty fee referred to in paragraph 2 shall not be charged.

Article 8 (The Company's Right to Cancel the Accommodation Contract)

The Company may cancel the accommodation contract in the following cases. However, the provisions of this article exhaustively list the grounds for refusal of accommodation under Article 5 of the Inns and Hotels Act, and are not intended to refuse accommodation in cases other than those listed in that article.

• (1) When the guest is deemed likely to engage, or to have engaged, in connection with the accommodation, in conduct that violates the provisions of laws and regulations, public order, or good morals.
• (2) When the guest is deemed to fall under any of (a) through (c) below.
  • (a) An organized crime group, an organized crime group member, a quasi-member of an organized crime group, a person related to an organized crime group, or any other antisocial force
  • (b) When the person is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
  • (c) A corporation that has, among its officers, a person who falls under the category of an organized crime group member
• (3) When the guest has engaged in speech or conduct that causes significant inconvenience to other guests.
• (4) When the guest is a patient, etc. of a specified infectious disease.
• (5) When a violent demand is made or a burden exceeding a reasonable scope is requested in connection with the accommodation (excluding cases where the guest requests the removal of social barriers under Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities).
• (6) When the guest has repeatedly made, to the Company, a demand specified in Article 5-6 of the Ordinance for Enforcement of the Inns and Hotels Act as one whose implementation imposes an excessive burden and is likely to significantly impede the provision of accommodation-related services to other guests.
• (7) When accommodation cannot be provided due to causes arising from force majeure such as natural disasters.
• (8) When falling under any item of Article 5 of the Shizuoka Prefecture Inns and Hotels Act Enforcement Ordinance.
• (9) When the guest does not comply with the prohibited matters in the rules of use established by the Company (limited to those necessary for fire prevention), such as smoking in bed in the bedroom or tampering with firefighting equipment, etc.

2. When the Company has cancelled the accommodation contract pursuant to the provision of the preceding paragraph, the Company shall not charge for accommodation services, etc. that the guest has not yet received.

Article 8-2 (Explanation of Cancellation of the Accommodation Contract)

A guest may request the Company to explain the reason when the Company cancels the accommodation contract pursuant to the preceding article.

Article 9 (Registration for Accommodation)

1. Guests shall register the following matters at the front desk of the Accommodation Facility on the day of stay.
   • (1) The guest's name, address, and contact information
   • (2) For foreign nationals who do not have an address in Japan, their nationality and passport number
   • (3) For foreign nationals who do not have an address in Japan, the presentation of a passport and, where the Company deems necessary, the provision of a copy of the passport (or the making of a copy by the Company)
   • (4) Other matters that the Company deems necessary
2. When a guest intends to make the payment of charges under Article 13 by a method that can substitute for currency, such as traveler's checks, accommodation vouchers, or credit cards, the guest shall present them in advance at the time of registration referred to in the preceding paragraph.
3. When a guest has declared an address within Japan, the Company may not require the entry of nationality and passport number and the presentation of a passport, etc. under items 2 and 3 of paragraph 1.

Article 10 (Hours of Use of Guest Rooms)

1. The hours during which a guest may use a guest room of the Accommodation Facility shall, in principle, be from the check-in time to the check-out time of each facility as set forth in Appended Table No. 0-2. However, in the case of consecutive stays, the room may be used throughout the day, excluding the day of arrival and the day of departure.

   * Check-in and check-out times may differ depending on the accommodation plan, facility, season, etc. Please confirm the details at the time of reservation.

2. Notwithstanding the provision of the preceding paragraph, the Company may permit the use of guest rooms outside the hours set forth in that paragraph. In such cases, an additional fee may be charged separately.

Article 11 (Compliance with the Rules of Use)

Within the Accommodation Facility, guests shall comply with the rules of use established by the Company and posted within the facility.

Article 12 (Business Hours)

1. The business hours of the principal facilities, etc. of the Accommodation Facility shall be provided through notices within the facility, guidance in guest rooms, etc.
2. The hours referred to in the preceding paragraph may be temporarily changed in cases of necessity that are unavoidable. In such cases, notice shall be given by an appropriate method.

Article 13 (Payment of Accommodation Charges)

1. The breakdown of the accommodation charges, etc. payable by the guest shall be as set forth in Appended Table No. 1.
2. The payment of the accommodation charges, etc. referred to in the preceding paragraph shall be made at the front desk, in currency (Japanese yen) or by a method that can substitute therefor, such as a credit card approved by the Company, upon the guest's departure or when the Company so requests.
3. Even when, after the Company has provided a guest room to the guest and use has become possible, the guest voluntarily does not stay, the accommodation charges shall be charged.

Article 14 (Handling When the Contracted Guest Room Cannot Be Provided)

1. When the Company is unable to provide the contracted guest room to the guest, the Company shall, with the guest's consent, arrange another accommodation facility under the same conditions as far as possible.
2. Notwithstanding the provision of the preceding paragraph, when the Company is unable to arrange another accommodation facility, it shall pay the guest compensation equivalent to the penalty fee, and such compensation shall be applied to the amount of damages. However, when there is no cause attributable to the Company for the inability to provide a guest room, the Company shall not pay compensation.

Article 15 (Establishment of the Facility Use Contract)

1. A facility use contract for a Day-Trip Facility shall be established when the user makes an application by the method prescribed by the Company and the Company accepts it (in the case of a reservation system), or when the user enters the facility and begins use (in the case where no reservation is required).
2. The Company may refuse to conclude a facility use contract in the following cases.
   • (1) When the capacity of the facility is exceeded
   • (2) When the user is deemed to fall under (a) through (c) of item 4 of Article 6
   • (3) When the user has engaged in speech or conduct that causes significant inconvenience to other users
   • (4) When the user is deemed likely to engage in conduct that violates the provisions of laws and regulations, public order, or good morals
   • (5) When the facility cannot be made available for use due to natural disasters, facility malfunction, or other unavoidable causes
   • (6) When there is a reasonable ground, such as a violation of laws and regulations, ensuring safety, or an unavoidable impediment to facility operation

Article 16 (Payment of Facility Use Charges)

1. The facility use charges payable by the user shall be in accordance with the fee schedule posted at each facility or the fee presented at the time of reservation.
2. The payment of facility use charges shall be made in currency (Japanese yen) or by a method that can substitute therefor, such as a credit card approved by the Company, at the start of use or when the Company so requests.

Article 17 (Cancellation and Suspension of the Facility Use Contract)

1. A user may cancel the facility use contract by notifying the Company. In the case of a reservation-system facility, when a user cancels the facility use contract due to causes attributable to the user, a cancellation fee may be charged in accordance with the cancellation provisions established by the Company.
2. When a user falls under any item of Article 15, Paragraph 2, or violates the rules of use, the Company may cancel the facility use contract or suspend the use of the facility. In such cases, the use charges shall not be refunded.

Article 18 (The Company's Liability)

1. When the Company causes damage to a customer in the performance of an accommodation contract, a facility use contract, or contracts related thereto, or due to the non-performance thereof, the Company shall compensate for such damage. However, this shall not apply when such damage is not due to causes attributable to the Company.
2. In order to deal with the unlikely event of a fire, etc., the Company has subscribed to inn liability insurance.

Article 19 (The Customer's Liability)

When the Company suffers damage due to the intent or negligence of a customer, such customer shall compensate the Company for such damage.

Article 20 (Handling of Deposited Articles, etc.)

1. When damage such as loss or breakage occurs to articles, cash, or valuables that a customer has deposited at the front desk or in a safety box within the facility, the Company shall compensate for such damage, except in cases of force majeure. However, with respect to cash and valuables, when the Company has requested a declaration of their type and value and the customer has failed to make such declaration, the Company shall compensate for such damage up to a limit of 150,000 yen.
2. With respect to articles, cash, or valuables that a customer has brought into the Facility and has not deposited at the front desk or in a safety box, when damage such as loss or breakage occurs due to the Company's intent or negligence, the Company shall compensate for such damage. However, with respect to items for which the customer has not declared their type and value in advance, the Company shall compensate for such damage up to a limit of 150,000 yen, except in cases where the Company is guilty of intent or gross negligence.

Article 21 (Custody of Baggage or Belongings)

1. When a customer's baggage arrives at the Facility prior to use, the Company shall keep it under its responsibility only when the Company has consented before its arrival, and shall hand it over when the customer checks in or registers at the front desk.
2. When a customer's baggage or belongings have been left behind at the Facility after the customer has checked out or left, and the owner thereof is identified, the Company shall contact the said owner and request their instructions. However, when there are no instructions from the owner or the owner is not identified, the Company shall keep them for 7 days including the day of discovery, and thereafter deliver them to the nearest police station.
3. The Company's liability for the custody of a customer's baggage or belongings in the cases of the preceding two paragraphs shall, in the case of paragraph 1, be governed by the provision of paragraph 1 of the preceding article, and in the case of the preceding paragraph, by the provision of paragraph 2 of the same article.

Article 22 (Liability Regarding Parking)

When a customer uses the parking lot of the Facility, regardless of whether the vehicle key is deposited, the Company merely lends the space and does not assume responsibility for the management of the vehicle. However, when the Company causes damage through its intent or negligence in the management of the parking lot, the Company shall bear the responsibility for compensation thereof.

[Appended Table No. 0] List of Accommodation Facilities

* For facilities marked "Scheduled to open," these Terms shall apply from the opening date onward. The opening date will be announced on the Company's website, etc. * When the Company newly opens an accommodation facility, it will be added to this appended table and these Terms shall apply.

[Appended Table No. 0-2] Check-in/Check-out Times by Facility (Related to Article 10, Paragraph 1)

* The above may differ depending on the accommodation plan, season, etc. Please confirm at the time of reservation. * Facilities marked "Scheduled to open" apply from the opening date onward. When a new facility opens, it will be added to this appended table.

[Appended Table No. 0-3] List of Day-Trip/Leisure Facilities

* For facilities marked "Scheduled to open," these Terms shall apply from the opening date onward. The opening date will be announced on the Company's website, etc. * When the Company newly opens a day-trip/leisure facility, it will be added to this appended table and these Terms shall apply. * For the business hours and use charges of each facility, please check the notices within the facility or the Company's website.

[Appended Table No. 1] Breakdown of Accommodation Charges, etc. (Related to Article 3, Paragraph 1 and Article 13, Paragraph 1)

* The basic accommodation charge shall be in accordance with the fee schedule posted at the front desk or the fee presented at the time of reservation.

[Appended Table No. 2] Penalty Fees (Related to Article 7, Paragraph 2) Cancellation Provisions

When a guest cancels the accommodation contract due to causes attributable to the guest, the following penalty fees shall be charged. The penalty fee is calculated as a percentage of the accommodation charges (based on the total number of persons per reservation).

[Appendix] Rules of Use

In order for customers to stay and use the facilities safely and comfortably, the Company has established the following rules of use pursuant to Article 11 of these Terms. In the event of non-compliance, we may, pursuant to Articles 8, 17, and 19 of these Terms, be obliged to refuse accommodation or use of the facilities.

<Matters to Observe for Fire Prevention>

• Please do not smoke anywhere other than the designated areas within the building.
• Within guest rooms, please do not bring in or use heating or cooking fire equipment, etc., except for the appliances and places designated by the Company.
• Please do not engage in any other conduct that may cause a fire.

<Matters to Observe for Security>

• When leaving your room during your stay, please make sure that the door and windows are locked.
• During your stay, and especially when sleeping, please engage the door's inner lock and door guard. When you have a visitor, please confirm before opening the door carelessly. In the unlikely event that you suspect a suspicious person, please contact the front desk immediately.
• Please refrain from meeting visitors in your guest room after 10:00 p.m.
• Accommodation by persons other than the registered guest is strictly prohibited.

<Regarding the Handling of Valuables>

• Please deposit cash and other valuables in the in-room safety box or at the front desk. The handling and the Company's liability in cases where they are not deposited shall be governed by the provisions of Article 20 of these Terms.
• Lost items shall be handled in accordance with laws and regulations.

<Prohibited Matters>

• Please do not bring into the facility anything that may cause inconvenience to other customers. Please do not bring in dogs, cats, small birds, or other animals (excluding service dogs for persons with physical disabilities), ignitable or flammable items, items emitting a foul odor, or other items whose possession is prohibited by laws and regulations.
• Please do not engage, within the facility, in gambling or conduct that disturbs public morals or order, or in speech or conduct that may cause inconvenience to other customers.
• Please do not use the equipment and fixtures within the facility for any place or purpose other than those prescribed.
• Please do not use guest rooms for purposes other than accommodation, such as business activities, without the Company's permission.
• Please do not distribute advertisements or promotional materials, or sell goods, without the Company's permission.
• Please do not leave belongings unattended in hallways, lobbies, etc.
• Please do not order food or beverage deliveries from outside the facility.
• If you damage, contaminate, or lose buildings, fixtures, or other items due to causes other than force majeure, you shall compensate for the appropriate amount.

<Regarding Accommodation of Minors>

When minors (under 18 years of age) stay on their own, we may request the submission of a consent form from a person with parental authority, etc. When the Company deems it necessary, the check-in procedure may be held until contact with and confirmation by the person with parental authority, etc. is completed.