Privacy Policy

In this Policy, "personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, namely information relating to a living individual that can identify a specific individual by the name, date of birth, or other descriptions contained in such information (including information that can be readily collated with other information and thereby identify a specific individual), or that contains a personal identification code.

The Company may collect personal information in the following cases.

1. (1) When you make an accommodation reservation or a facility use reservation
2. (2) When you make an inquiry or consultation
3. (3) When you participate in surveys, campaigns, etc.
4. (4) When you use the website of the Facility
5. (5) Other cases necessary for the Company to provide its services

The personal information collected by the Company is as follows.

1. (1) Contact information such as name, address, telephone number, and email address
2. (2) Date of birth, gender, and age
3. (3) Information relating to service use, such as accommodation history and usage history
4. (4) Information relating to website use, such as IP address, Cookie information, and access logs
5. (5) Other information necessary for the provision of services

* Payment-related information (such as credit card numbers) is not directly obtained or stored by the Company; it is handled by the payment processing company.

The Company uses the collected personal information for the following purposes.

1. (1) Receipt and management of accommodation reservations and facility use reservations
2. (2) Provision, operation, maintenance, and improvement of services
3. (3) Responding to inquiries and consultations
4. (4) Billing of fees and assistance with payment processing
5. (5) Providing notices from the Facility and information on campaigns, etc.
6. (6) Surveys and statistical analysis
7. (7) Analysis and improvement of website usage
8. (8) Delivery of advertisements and measurement of their effectiveness
9. (9) Prevention of fraudulent activities and ensuring security
10. (10) Response based on laws and regulations
11. (11) Other operations incidental to the above

Except in the following cases, the Company will not provide personal information to third parties without the customer's consent.

1. (1) When based on laws and regulations
2. (2) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the individual
3. (3) When it is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the consent of the individual
4. (4) When it is necessary to cooperate with a state agency, a local government, or a person entrusted thereby in carrying out the affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the performance of such affairs
5. (5) When providing personal information to a contractor within the scope necessary to achieve the purpose of use

The Company may provide personal-related information such as Cookie identifiers, advertising identifiers, and browsing history (Article 2, Paragraph 7 of the Personal Information Protection Act) to third parties (external operators) for the purposes of access analysis and advertisement delivery.

Such information may be treated as personal data when collated with other information at the recipient. For details, please refer to the Cookie Policy. (Cookie Policy)

For purposes such as access analysis and advertisement delivery, the Company uses the services of the following operators located in foreign countries, and customer information may be transferred to foreign countries through such services.

The Company may jointly use personal information with companies belonging to the Kato Pleasure Group as follows.

On this Site, the Company uses Cookies and similar technologies to transmit information from the customer's browser, etc., to external operators. This constitutes "external transmission" under Article 27-12 of the Telecommunications Business Act.

For details such as the types of Cookies used, the content of information transmitted, the recipients, and the purposes, please refer to the Cookie Policy. (Cookie Policy)

The Company takes the necessary and appropriate organizational, human, physical, and technical measures to prevent the leakage, loss, or damage of personal information and otherwise to ensure the security management of personal information. The Company also provides education and awareness-raising on personal information protection to its employees and ensures the proper handling of personal information.

Pursuant to the Personal Information Protection Act, customers may make the following requests to the Company.

1. (1) Notification of the purpose of use of personal information
2. (2) Disclosure of personal information
3. (3) Correction, addition, or deletion of personal information
4. (4) Suspension of use or erasure of personal information
5. (5) Suspension of provision of personal information to third parties

If you wish to make any of the above requests, please contact the inquiry desk listed at the end of this Policy. We will respond in accordance with laws and regulations after verifying your identity. Depending on the content of the request, a fee may be charged.

The Company retains personal information for the period necessary to achieve the purpose of use. However, where retention is required by laws and regulations, the Company retains personal information for the period prescribed by such laws and regulations. After the retention period has elapsed, the Company promptly deletes or anonymizes the personal information.

When collecting personal information from persons under the age of 18, the Company endeavors to obtain the consent of a guardian. Guardians may make requests for disclosure, correction, suspension of use, etc. as set forth in this Policy with respect to their child's personal information.

The Company may change this Policy as necessary. The revised Privacy Policy shall take effect from the time it is posted on the website of the Facility. In the event of any material change, the Company will provide notice on the website.

For inquiries regarding this Policy and requests for disclosure, correction, suspension of use, etc. of personal information, please contact the following desk.